Gestión por procesos en la microempresa de cerveza artesanal montalvina

Abstract

ABSTRACT Currently, many organizations worldwide are involved in highly competitive markets; environments that force organizations to improve their processes to achieve good results or survive in the market. To be successful, organizations must manage their processes, activities and resources efficiently, which has caused the use of new tools or methodologies such as process management, because it is aimed at customer satisfaction. The study is based on the development of process management in the productive operations of the Montalvina microenterprise and its main purpose is the standardization of the productive processes of artisanal beer, for which it was essential to carry out a survey of these processes. Currently, the microenterprise does not have a standard time frame for the activities of the production process, which causes unproductive time and inefficiency in the processes. With the process management, it was possible to determine time standards in production, in addition to producing procedure manual, which the most relevant information was detailed: objectives, scope, persons responsible, good manufacturing practices and, above all, the description of the activities to be carried out by the operators, in order to avoid variability in the final product, guaranteeing its quality and customer satisfaction.