La gestión administrativa y su impacto en la calidad del servicio del Gobierno Autónomo Descentralizado de la parroquia rural Ambatillo

Abstract

The decentralized Autonomous Government of the Rural Environmental Parish, is dedicated to providing services to all the inhabitants of the parish, the time during which it has experienced the improvement of the service of all the Governments of the Canton and the Province, therefore it is necessary design a management model based on improving the quality of the service in order to obtain a better acceptance by the inhabitants. It is for this reason that the present research work has focused on conducting an analysis of its internal and external customers of the company, in order to increase its level improvement in terms of service and implement a differentiation, studying the theories of quality of service and in this way have a wider study and knowledge. After interpreting the results of the research applied a inquest to the clients, we can realize that we must apply aspects such as the quality of the service and ensure the welfare of the whole parish, so that in this way they improve and increase the acceptance on the part of the inhabitants of the parish, especially if it is a product of which they will serve and feed their families. The proposal directs me to see the need for the Decentralized Autonomous Government of Ambatillo Rural Parish to create new strategies to improve the quality of its service, such as the implementation of a management model based on improving the quality of service, in this way to know in all the parish, the whole canton and also in all the province.