La comunicación organizacional y la calidad en el servicio de los servidores públicos del IESS Hospital General Ambato

Abstract

The present research is focused on two factors: the organizational communication and the quality in the service of public servants, for which a bibliographic, descriptive and field study was carried out to determine the state of the organizational communication in the IESS Hospital Ambato, institution with more than 79 years in the service of the health of the affiliated people of Tonga. In chapter I, the topic, the analysis and analysis of the problem, the justification and the objectives of the research are detailed in chapter II, the theoretical framework is established, in chapter III, the methodology, the population, the sample and the data collection plan, later in chapter IV, the information obtained through the research instrument is analyzed and interpreted: the questionnaire was also tested by a test statistic (Chi Square). Chapter V details the conclusions and recommendations in relation to the information obtained during the investigative process. In Chapter VI, the proposal is presented: organizational communication system for the IESS General Hospital Ambato. As a primary result, it was determined that it is necessary to develop an efficient organizational communication system to improve the quality of the service offered by the health professionals of this institution. To this end, it is necessary to streamline processes, guide staff and affiliates, resources, strengthen integration and teamwork so that services are delivered in the shortest time, the highest quality and the best possible experience.