La gestión por procesos y el mejoramiento continuo de la Dirección de Relaciones Interinstitucionales (DIRENI) de la Universidad Técnica de Ambato

Abstract

This research work has the purpose of designing a management by processes in the Department of inter-institutional, directed to the administrative staff of interinstitutional relations in the city of Ambato. To achieve this objective is considered diagnostic if the Administrative Department and the institution monitors, know and apply current strategies for continuous management process improvement, to verify how the Administrative Department is motivated within the institution, techniques and strategies that will work today, are based on the proactive critical paradigm which requires administrative departments to turn new knowledge into actions, theory into practice, to understand, analyses and make new strategies for management by processes, and thus take a new option in the method based on the continuous improvement. So it is proposed that administrative departments frequently employ active strategies, motivate and direct management by processes, where it is important that the Administrative Department will become a person with skills and capabilities for their own performance. According to the management of public institutions the secret of institutions lies in own high quality standards for their employees both their services; therefore total control of quality is a philosophy that should be applied to all hierarchical levels in an institution, and this involves a process of continuous improvement that has no end. This process allows a broader horizon, where excellence is always seek to increase their competitiveness, lower cost, orienting the efforts to meet the needs and expectations of users. To carry out this process of continuous improvement in a particular Department and institution-wide, should be taken into consideration that such a process must be feasible and legally approved, i.e. should require less effort than the benefit provided; and cumulative, allow the improvement that is done open the possibilities of successive improvements to ensure the full exploitation of the new level of performance attained.