Modelo de gestión por procesos aplicado a la empresa Servitorno

Abstract

This proyect proposes the implementation of a Process Management Model for the production area of the ServiTorno company. It was evidenced that the company lacks documentation of the productive process, which prevents the standardization of work, resulting in lost times due to reprocessing due to failures in machining activities. In addition, it was observed that the work in the plant is carried out empirically based on experience of operator, which leads to an increase in production costs. The current situation of the company was analyzed based on the information collected through the unstructured interview with the manager and direct observation through face-to-face visits, subsequently the ABC methodology was applied to determine the product with the highest demand. Subsequently, the processes were identified and represented on the process map. In reference to the operational processes, process cards were used to collect information from each one, these were represented sequentially in flow diagrams and a time study was conducted to determine the standard manufacturing time of the most demanded machining. Finally, the process and procedures manual were designed with the aim of providing operators with a standardized guide for the execution of activities. This guide details in a structured way the guidelines to facilitate their development, with the aim of avoiding failures that affect the quality of the product, maintain control of production through records and improve customer satisfaction.