Modelo de teoría de restricciones para la empresa CEPESA

Abstract

CEPESA, a company specialized in bus seats manufacturing in Ambato, faces a challenge in its production line, identifying a bottleneck in the assembly process of seat structures. Tasks overlad for operator in charge has generated a decrease in efficiency, especially in high demand periods, affecting company's ability to meet deadlines and satisfy customer needs. Research work objective is to apply the 5 steps of the Theory of Constraints to determine and improve this bottleneck. Research project adopted a mixed, qualitative and quantitative approach. Bibliographic research was based on reliable sources, such as scientific articles and books, to theoretically and conceptually support the study. Field research involved a close relationship with the processes and people at CEPESA, facilitating obtaining of relevant information and a complete understanding of operations, supporting informed decisions and effective improvements in production performance and efficiency. Results include restriction identification through a time study, an assembly line balance and creation of a process manual as a guide for operators. Application of the theory of constraints involved a critical analysis of activities using the ILO (International Labor Organization) interrogation technique, achieving the subdivision of tasks to reduce congestion and adapt to the cycle time of the line. These actions seek to improve process efficiency and allow CEPESA to more effectively face the production challenges imposed by its demanding market.