Estudio de tiempos y movimientos en la Cooperativa de Ahorro y Crédito Chibuleo Ltda.

Abstract

The study of times and movements is carried out in the credit granting process at Cooperativa de Ahorro y Crédito Chibuleo Ltda., with the purpose of optimizing and improving the flexibility of activities and tasks. Through direct observation and a meeting with the agency manager, the current situation and the level of operations achieved in the last months are known. Based on the initial diagnosis, information was gathered and represented in flow charts, SIPOC and flowcharts, which were made possible through field visits to the institution. To obtain the necessary data, time measurements were taken by timing the activities, considering the movements and working conditions of the workers. In the development of the project, shortcomings and the bottleneck that strictly affect the process were identified, and then the standard times of the activities were determined. Through the use of the VSM diagram, the operational flow was examined with the purpose of selecting the Lean Manufacturing tools, thus improving the flexibility in the work flow and the tasks performed by the workers on a daily basis, obtaining an improvement percentage of 48.27% in the process, which is even reflected in the total cost, since it was reduced from $ 176.73 to $ 154.80, thus increasing the profitability of the financial institution.