Gestión por procesos con un enforque en el riesgo operacional en la empresa “INDSOL”

Abstract

INDSOL, recognized as a leader in the toilet paper industry, stands out for its commitment to excellence and innovation in production. Despite its position, the company faces challenges in process management, since problems related to standardization and operational risks in the manufacture of industrial toilet paper were identified. After an analysis, the need to address these problems became evident, and a process of identification and classification of strategic, operational, and support processes was initiated, followed by the creation of a process map. Focusing specifically on the operational processes, seven processes were identified and detailed in the process sheets. The investigation was extended to the identification of operational risks, using checklists and failure modes and effects analysis (FMEA). This analysis revealed seven critical risks in the processes, which were addressed through the creation of work instructions and procedures designed to provide effective solutions to each identified risk. To improve the standardization of processes, a procedures manual was developed, which provides detailed information and documents that contribute to the effective control of the processes. This comprehensive approach aims to improve operational efficiency, reduce resource losses, minimize reprocesses, and improve the overall quality of the products, thus contributing to mitigating the identified risks and strengthening INDSOL's position in the industry.