Gestión por procesos en la empresa I.M.ESCO. de la ciudad de Ambato

Abstract

Process management has solidified itself as a fundamental strategic approach in the business sector, providing a comprehensive framework for continuous improvement and operational efficiency, where they seek to identify, analyze and optimize the different processes that make up their operations, from raw material input to the delivery of the final product or service. The current research project aims to propose a process management design of I.M.ESCO, addressing issues such as coordination failures with the warehouse and delays in deliveries that influence operational efficiency. To tackle these challenges, an assessment of the current production system was conducted, starting with the identification of the highest-demand product through sales analysis. The critical processes of the company were determined through the collection and analysis of process information, with the assistance of company personnel. This followed by a survey involving process sheets, flowcharts, and analytical flowcharts for each stage of the processes. Finally, a processes and procedures manual was designed for the production area of hoppers. This manual provides detailed instructions for each task and activity in the manufacturing process, serving as a comprehensive guide for driving operational improvements and optimizing production. Ultimately, it is expected that this approach will significantly contribute to achieving greater efficiency and quality in the final product of I.M.ESCO