Gestión por procesos en la Industria Metálica Cotopaxi

Abstract

This research proposes the implementation of process management to improve the 4- tray static furnace production line at “Industria Metalica Cotopaxi”, where the main problem identified was the lack of coordination, standardization, and documentation in the development of activities related to operational processes. In addition, it was evidenced the execution of tasks in an empirical way due to the fact of absence of a standardized guide, in fact, the workers perform repetitive tasks or tasks that do not add value. Therefore, a rigorous analysis of the company’s current situation has been carried out through different methodologies, such as the observational field, a free interview with the production coordinator, and the gathering of processes using management tools such as information collection sheets. These cards detail the essential characteristics and observations of the activities. Flow charts were implemented to develop a fundamental role in the standardization, making it possible to visually represent the sequence of activities that make up each of the operational processes. Furthermore, six technical indicator sheets were developed to ensure the proper flow of activities, improving the performance of the processes, thus contributing to continuous upgrading in production. Finally, a manual of processes and procedures was developed to provide the company’s employees with a standardized guide for the execution of various activities in the different processes. This manual integrates records for each sequence, thus providing greater control over the developed activities, with a prioritized focus on the necessities and requirements of the customer.