Estrategias de afrontamiento para el manejo del Síndrome de Burnout

Abstract

Introduction: At the workplace level, burnout syndrome is presented as a risk factor that affects the quality of life and mental health of workers, showing symptoms of emotional exhaustion, depersonalization and dissatisfaction with achievement as they are not detected and treated in a timely manner with strategies. coping as prevention of its appearance. Objective: To evaluate the effectiveness of coping strategies for the management of Burnout Syndrome. Methodology: The research carried out is quantitative and applied, using a pre-experimental design with an exploratory scope, focused on a cross-sectional study. The methodology includes analytical foundation; The hypothetical-deductive and comparative method is used, thus addressing the problem and obtaining results from a meticulous analysis. Results: it is evident that once the group intervention was implemented, Burnout could be significantly managed before (M=5.35) and after (M=4.59) it (W=28.0, p<0.05), noting a significant change in the exhaustion dimension among the mean before (M=60.29) and after (M=51.59) the intervention (t (16) =5.89, p<0.001). Conclusions: based on the objectives set, this study has managed to evaluate the effectiveness of the coping strategies applied to the staff of the Quality Up company for the management of burnout syndrome. Likewise, the levels of the syndrome and the characterization of the sample with burnout problems have been successfully determined.