Percepción de los familiares de pacientes en unidades de cuidados intensivos sobre la atención recibida

Abstract

Perception is a process of the interaction of the conditions of the stimuli on the one hand and the other of the internal factors that correspond to the observer, in addition to external factors and that perception can be evaluated by measuring important elements such as: dignified treatment, defined as respect for human rights, objective of this study was to evaluate the perception that the relatives of the patients admitted to the Intensive Care Unit have about the care received and to establish the methodology, a prospective qualitative approach was used, applying the phenomenological and field design where it allowed interpreting the experiences lived. , the perceptions and feelings of the researcher, highlighting that the study was carried out with the relatives of the patients who were treated in the intensive care area, with the result that the quality of care offered by the nursing staff should be reflected in the patient satisfaction. Conclusions in the results obtained from the interviews carried out, we can observe that a significant percentage of relatives of patients admitted to the ICU have the perception that the nursing staff does not offer excellent services