Sistema de gestión por procesos en la empresa Servicarton Cia. Ltda.

Abstract

This research bases a Process Management System as an improvement proposal for Servicarton Cia. Ltda. production system, which manufactures corrugated and microcorrugated cardboard, offering various products, main objective of this system is to improve production process through standardization and documentation of its processes in order to increase productivity and efficiency in their activities execution.Information gathering of processes and determination of company current situation was done through direct observation and an interview with production manager,through them it was defined that company maintains a traditional organization, besides they don't have a system that control all processes, what causes disorganization in the staff, unproductive times and inefficiency in the operations execution. Analyzing found problems in the company, a management system focused on processes is established, therefore, initially, the processes executed for products with the highest demand manufacture were identified and classified., according to ABC analysis of products marketed in company, which were reflected in process map. Analytical and synoptic flowcharts were drawn up for each of the operating processes in order to present in a didactic and detailed way the flow of operations as part of the standardization process, and indicators were established to evaluate processes performance and thus maintain their continuous improvement.Finally, a processes and procedures manual was designed, which will serve as a guide for orientation and training of staff, maintaining a standardized structure for activities execution, besides it has records in order to have a better control of processes. Thus, the company will maintain an approach based on process that prioritizes the client's needs and requirements.