Compromiso laboral y su relación en el desempeño de los funcionarios de la Dirección General del Registro Civil Identificación y Cedulación Zona 3

Abstract

Nowadays the institutions require that human talent be strategically managed, it is notable that the external client demands efficiency in services, so those who direct the institutions of the public sector are obliged to generate commitment from those who assume the performance of functions. Thus, the management of human talent seeks for the staff to identify the institution and their work to show efficient performance. Nowadays, not only the tangible assets of the institutions are taken into account, but it is also essential to focus on the most important asset that is human talent. This is why the present investigation has great relevance because it is focused on the labor commitment and the performance of the officials of the General Directorate of the Civil Registry Identification and Cedulation Zone 3. The research framework is structured based on a critical analysis of the problematic study in the General Directorate of the Civil Registry Identification and Cedulation Zone 3; and it includes determining factors in labor commitment and performance to generate knowledge and an alternative solution to the problem posed. The proposed objectives reveal if there is a relationship between work commitment and performance; in the same way in what level these variables are currently. Then, studies already carried out regarding the subject matter were researched and analyzed and the concepts of the two variables mentioned above were argued with a strong theoretical basis. The methodology of the research was carried out through a qualitative approach because it is a social phenomenon that involves the description of certain characteristics related to the work commitment of the public institution staff previously mentioned. For statistical procedures, a quantitative approach was applied to obtain measurable data and truthful results. This study is feasible since it was approved by the directors of this institution for which all the information and data obtained reflect the reality of the institution. The importance of this research is to contribute to the solution of problems that are directly linked to commitment and performance by designing a proposal.