Diseño de un modelo de gestión de calidad en la empresa FUNORSAL de la provincia de Bolívar

Abstract

The company FUNORSAL is made up of micro companies that are dedicated to the production and commercialization of products, in the current research it focuses on the micro-enterprise "Salinas Intercomunal Spinning", which is dedicated to the transformation of wool raw material into finished product yarn. The importance of applying the Deming model known as the PDCA or PDCA improvement cycle is in the necessary requirement for the ISO 9001- 2015 certification which is of great importance for the company, generating opening of new markets, entering the income of new clients, and opening of process renewal. The present investigation was addressed to the employees and workers to whom a survey of ten questions was applied, related to the quality management for the verification of the hypotheses, the Chi square test method was established, resulting in a quality management model if it influences the production and commercialization of the products and services of the company FUNORSAL of Salinas de Bolívar, this clearly explains that if the alternative hypothesis is accepted. The purpose of this project is to improve production processes and procedures, commercialization of products and services in the company FUNORSAL, focused on the micro-enterprise of the spinning mill of Salinas de Bolívar.